Akiba Pay (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Akiba Pay collects, uses, stores, and protects information when you use our platform, website, mobile application, and related services (collectively referred to as the “Service”).
Akiba Pay enables users, particularly small businesses and individuals, to receive digital payments and automatically allocate a portion of those payments to savings.
By using Akiba Pay, you consent to the collection and use of your information in accordance with this Privacy Policy.
We may collect the following types of information.
When you create an account or use our services, we may collect full names, phone number, email address, national identification number etc
This information helps us verify your identity and provide our services securely.
To enable payment processing and savings allocation, we may collect:
Akiba Pay may process payments using third-party financial service providers including mobile money operators such as: Safaricom, M-pesa, banks etc
These providers may also collect and process transaction data in accordance with their own privacy policies.
When you use our website or mobile platform, we may automatically collect: IP address, Device type, Operating system, Browser type, Location data (approximate), App usage activity
This information helps us improve the performance and security of our services.
Akiba Pay uses your information for the following purposes:
To: Create and manage your account, Process payments, Automatically split payments into savings and primary accounts & Provide transaction history.
To comply with financial regulations and prevent fraud, we may verify your identity through Know Your Customer (KYC) procedures.
Your information helps us:
We may use your contact information to send: Account notifications, Transaction alerts, Security updates & Service announcements
Akiba Pay does not sell personal data to third parties. However, we may share information with:
To facilitate payments, we may share necessary transaction information with:
We may disclose information when required by law or by regulatory authorities such as the: Central Bank of Kenya & Office of the Data Protection Commissioner (Kenya)
We may use third-party providers for services such as: Cloud hosting, Data storage, Customer support systems & Security monitoring
These providers are contractually obligated to protect your data.
Akiba Pay implements reasonable administrative, technical, and physical safeguards to protect your information from: Unauthorized access, Data breaches & Loss or misuse
Security measures may include: Encryption of sensitive data, Secure servers, Access controls & Monitoring systems
Despite these measures, no system can guarantee absolute security.
Akiba Pay retains personal information only for as long as necessary to: Provide services, Comply with legal obligations, Resolve disputes & Enforce agreements
Financial records may be retained for periods required by applicable financial and regulatory laws.
Under applicable data protection laws, you may have the right to:
Requests may be submitted through Akiba Pay support channels.
Akiba Pay may use cookies and similar technologies to:
Users may modify browser settings to disable cookies, although some features may not function properly.
Our website or platform may contain links to third-party services.
Akiba Pay is not responsible for the privacy practices of external websites or services. Users are encouraged to review their privacy policies separately.
Akiba Pay services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal data from minors.
Akiba Pay may update this Privacy Policy from time to time.
Users will be notified of significant changes through:
Continued use of the Service after updates constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or your personal data, please contact:
Akiba Pay Support